Here are the Faqs


#1…How does it work?

We offer two commercial products. When selecting our Commercial Laundry Solution which allows you to use our intuitive on-line order tool to request immediate service, you should follow the steps below.

Step 1) Use the Service Area Checker to see if we provide service in your area. The tool is displayed in numerous locations throughout the site, including at the end of this answer.

Step 2) Once you’ve verified that we cover your area, tap the “Schedule Now”  button and use the intuitive on-line booking tool to select your desired Pick-Up Date and Time and corresponding Delivery Date and Time. On this page you will also tell us what type of linen you need  laundered as well as other miscellaneous information to allow us to best serve you. 

Step 3) Next you’ll provide your billing address and Pickup/Drop off Address and payment method.

Step 4) You then place the order.

Its normal for first time customers to provide their soiled linen in their own laundry bags, in plastic trash bags or in the bag provided by their previous laundry service provider. It doesn’t matter, as your clean professionally folded linen will be returned to you packed into nylon bags to be used in the future.


Our other product, referred to as our Comprehensive Linen Solution; relies on a 4-step approach to developing a quote. Every question about how that process works, we’ll begin to answer after you fill out the initial inquiry form.

#2…Do I have to be present when the pick-up/drop-off occurs and how does it work?

For the most part no, but it really depends on the rules set by your building management (which may require a certificate of insurance; which we’ll take care of before entry). When placing an on-line order, you’ll provide some information on how we’ll get access to your linen. If the facility environment allows our driver to get access to your laundry without you or a representative from your organization being present, we’ll Pick it up.

#3…Do you offer service in our area?

If you’ve reached here, the answer is probably yes. However; if you want to be sure, simply type the ZIP code for the location where the laundry is located, into the service area checker. If you get the “Green” confirmation, we’re coming to get it. Sometimes we provide service for organizations outside of our default service areas. If you have a question about service in your area you should submit that through the chat or online contact form.  

#4… How far in advance do I have to notify that I need a pick-up?

The scheduling tool dictates the latest time for you to place an order in your area; in short if you can order it, we’ll be on it!

#5…When can I expect our laundry returned?

For the most part, the scheduling tool dictates when your laundry will be Picked-Up and returned. In many instances we’re capable of returning your laundry within 24hrs of Pick-Up. Ultimately, once we receive your Pick-Up request, we’ll confirm whether we can return by the desired Delivery date & time. If we can we will, if we can’t a commercial linen representative will reach out to offer an alternative schedule. See below schedule for Pick-Up & Delivery.  

Pick-ups and Drop-offs occur  Monday thru Saturday during the following times:

06:00am and 08:00am

08:00am and 10:00am

10:00am and 12:00pm

*Custom time slots for commercial customers are available upon request.  Contact 1-800-511-6905 for more details. 

The driver is aiming for the earliest possible pick-up/drop-off times. In other words, if you selected 06:00am – 08:00am unless otherwise indicated in the “Misc. Instruction” section of the order form, he/she is trying to pick up your laundry closer to 6:00am.

#6…What do I do if I have a problem with my order?

Login to your account at, have the order number in question handy, when contacting our  Chat Support Representative or when calling to express your concerns. A dedicated commercial representative will help to resolve your issue.

#7…How do I pay for service?

It kind of depends on which product you’re relying on.

If you’re relying on the Commercial Laundry Solution the corresponding minimum charge is authorized as part of the ordering process. Once weighed you’ll receive an invoice for the final cost; which will be billed to the card provided. (see commercial pricing for charges above the minimum)

Those relying on the Comprehensive Linen Solution are provided direction on how to pay for service during the 4-step process.  


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